Frequently Asked Questions and Resources for Federal Civilian Employees
As a Federal Civilian Employee, you have access to a range of resources to support your well-being, career development, and overall success. This FAQ page provides an overview of the resources available to you.
Mental Health Support
- What mental health resources are available to Federal Civilian Employees? The Department of the Army offers various mental health resources, including counseling services, stress management programs, and employee wellness initiatives.
- Can Federal Civilian Employees utilize Military and Family Life Counseling (MFLC)? Only Department of Defense expeditionary civilians (90 days prior to deployment through 180 days post-deployment) and their immediate family members are eligible for MFLC services.
- What is the Employee Assistance Program (EAP)? The EAP is a confidential counseling service that provides support for Federal Civilian Employees and their families, offering non-clinical, short-term counseling sessions (up to 5 sessions per issue).
- How can I access EAP services? Contact your local Army Substance Abuse Program (ASAP) or EAP office, or visit the Defense Civilian Personnel Advisory Service (DCPAS) EAP website for more information: https://www.dcpas.osd.mil/policy/worklife/employeeassistance
- Can Federal Civilian Employees use Military Treatment Facilities (MTFs) for mental health services or emergencies? Federal Civilian Employees may be eligible to receive mental health services or emergency care at MTFs in limited circumstances, such as:
- Emergency situations where the MTF is the nearest medical facility
- Referral programs for specialized care not available at civilian facilities
- However, access to MTFs for routine mental health services is generally limited to active-duty service members, their families, and retirees. If a civilian is treated at a military hospital, they may be responsible for the costs, and insurance coverage can vary. Federal Civilian Employees should contact their local MTF or healthcare provider to determine eligibility and availability of services.
- Can Federal Civilian Employees use Military OneSource? Federal Civilian Employees who are deployed or supporting a deployed service member may be eligible to use Military OneSource, a 24/7 information and referral service. Additionally, some Federal Civilian Employees may be eligible to use Military OneSource through specific programs or initiatives. However, general eligibility for Military OneSource is typically limited to active-duty, Reserve, and National Guard military members and their families. Learn more: https://www.militaryonesource.mil/military-basics/millife-essentials/eligibility-for-confidential-support-services/
Reasonable Accommodations
- What are reasonable accommodations for Federal Civilian Employees? Reasonable accommodations are provided to qualified individuals with disabilities to ensure equal access to employment opportunities.
- How do Federal Civilian Employees request reasonable accommodations? Follow the procedures outlined in the Army Procedures for Providing Reasonable Accommodation for Individuals with Disabilities. Contact your supervisor or the Disability Program Manager (DPM) at the Equal Employment Office (EEO) for assistance (https://home.army.mil/jbmhh/my-fort/all-services/equal-employment-opportunity-program).
Other Resources
- What other resources are available to Federal Civilian Employees? Additional resources include:
- Chaplains: spiritual support and counseling services.
- SHARP & SARC Programs: support and resources for victims of sexual harassment and assault.
- ASAP (Army Substance Abuse Program) & EAP (Employee Assistance Program): provide support for employees struggling with work and personal stressors, including substance abuse, mental health concerns, and work-life balance issues. ASAP offers education, outreach, and drug-testing services, while EAP provides confidential counseling and referral services.
- EEO: support and resources for reasonable accommodations requests and employees experiencing discrimination or harassment.
- Safety Program: promoting a safe work environment.
- Military leaders: provide leadership, guidance, and support to employees. They can also connect employees with resources and services to support their well-being and success
- Integrated Prevention Advisory Group (I-PAG): develops and implements data-driven primary prevention initiatives tailored to the local military community's specific needs.
- Prevention Assistance and Response (PAR) Office: early detection and mitigation of insider threat indicators.
- Army Community Service (ACS): support and resources for employees and their families.
- Family Advocacy Program (FAP): support and resources for employees experiencing domestic violence or child abuse.
- Office of the Staff Judge Advocate (SJA): legal counseling and document preparation available by appointment to active duty and retired service members and their families
- How can these resources support Federal Civilian Employees? These resources can provide counseling and mental health services, support for victims of sexual harassment and assault, promote a safe work environment, offer leadership and support, and provide financial counseling and other assistance.
Additional Resources
For more information on Federal Employees Health Benefits and work-life programs, including EAP, visit: